Accredited members of the TEPA adhere to the Code of Ethics and the motor industry’s best business practices as follows:
Workmanship
To perform high-quality repairs.
To use only proven merchandise of high-quality.
To employ qualified personnel.
Administration
To provide the customer with a quote for parts and work to be performed.
To obtain prior authorisation for all work done, in writing, or by other means satisfactory to the customer.
To furnish an itemised invoice for parts and services rendered.
Warranty
To furnish and honour all warranties covering services completed. To promote goodwill between all parties concerned.
Service excellence
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer’s property while in our possession.
To maintain a system for the fair settlement of customer complaints.
To uphold the high standards of our profession and always seek to correct any and all abuses within the motor industry.
Integrity and compliance
To uphold the integrity of all members of the Tyre Equipment Parts Association.
To always be in strict compliance with all related legislation, regulations and industry standards.
